Fira

Fira: AI Video to 3D Model - Privacy Policy

Last updated: 07/03/2024

Fira: AI Video to 3D Model ('the App') provides a service to convert product videos into 3D models for display to customers ('the Service') for merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account:

  • Your myshopify domain (e.g., www.example.myshopify.com)
  • Contact email associated with your store
  • Store name
  • Product information for products you choose to create 3D models for, including product IDs and variant IDs

We also collect and store:

  • 3D model files created from your product videos
  • Video files you upload for 3D model creation
  • Settings related to your 3D models (e.g., background color)

How Do We Use Your Personal Information?

We use the personal information we collect from you in order to provide the Service and to operate the App. This includes:

  • Creating and storing 3D models of your products
  • Associating 3D models with the correct products in your store
  • Providing customer support and improving the App's functionality

Sharing Your Personal Information

Your personal information is not shared with third parties, except as necessary to provide the Service or as required by law. We may use third-party service providers to help us operate our business and the App or administer activities on our behalf, such as hosting services.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@heyfira.app or by mail using the details provided below:

Felix Paulus
Leipziger Str. 46
10117 Berlin
Germany